This shipping and delivery policy applies to all orders placed through our website by Elera Home. This policy outlines shipping details, costs, and delivery times, as well as the procedures to be followed in the event of delays or delivery issues.
Areas covered by delivery service:
Elera Home delivers its products to all GCC countries, including the United States. Some remote areas may be subject to additional shipping fees, which the customer will be notified of prior to completing their purchase.
Shipping costs:
Shipping costs depend on the order's weight and destination. The final shipping cost will be displayed to the customer before completing the checkout process. Shipping fees are also clearly displayed during the ordering process on the website.
Delivery times:
We strive to deliver your orders as quickly as possible. Delivery typically takes two to seven business days, but this time may vary depending on the order's destination and logistical conditions. You will be notified with your order tracking number once it has been shipped.
Application receipt procedures:
The customer is responsible for carefully inspecting the order upon receipt and ensuring that the products are intact and free of any damage or defects. If any problems arise, the customer must contact us immediately to file a complaint.
Procedures in case of delays:
In the event of any unexpected delay in order delivery, we will endeavor to inform the customer as soon as possible, and we will work to resolve the issue as quickly as possible.
Disclaimer:
Elera Home is not responsible for any delivery delays resulting from circumstances beyond its control, such as natural disasters, strikes, or any unforeseen logistical issues.
Contact Information:
For any inquiries regarding our shipping and delivery policy, please contact us or visit our website.
